Apple Internal Memo Acknowledges Microphone Issue On The iPhone 7

07 May, 2018, 16:22 | Author: Priscilla Morrison
  • Some iPhone 7 and iPhone 7 Plus suffer from microphone-block issue

Apple has reportedly directed its service providers to run audio diagnostics on the affected devices and ask users to manually disconnect any audio accessories connected to their iPhone to replicate the problem.

Over the past two months, some Twitter and Reddit users have reported a unusual problem with their iPhone 7 and iPhone 7 Plus.

As MacRumors reports, Apple distributed a document to Apple Authorized Service providers detailing the fault present in both iPhone 7 and iPhone 7 Plus and how to deal with it. Since there is no official release of any document from Apple, it's unclear whether the Cupertino, California-based company will issue an official statement.

What does the rear camera have to do with Face ID? With that said, given that the iPhone X is still well under a year old, getting a repair/replacement for a malfunctioning Face ID shouldn't be a problem for customers. for now.




Some of the affected users have already took to Reddit and Twitter to report the issue.

'Customers may experience greyed-out speaker button during phone calls, ' Apple said in an internal email leaked to the site.

It's hard to see how a rear camera failure could lead to issues with Face ID given its location. According to document, if the issue is still there, the whole unit should be replaced.

In order to provide the best customer experience, if a customer reports that their iPhone X is having Face ID issues, you may be able to resolve the issue with a rear camera fix. If that doesn't work then it may be time to bring the phone to be fixed. "My front facing camera works fine but the rear is messed up, which leads me to that conclusion". A Reddit user might have the answer, as he says he went to an Apple Store after certain functions on his iPhone X's camera stopped working and his handset told him that "Face ID is not available, try again later". The lenses differ on which they do. "The telephoto is connected to the true depth and was not working", an iPhone X user said, according to 9to5Mac. The wide angle did the ones that worked and is connected to the front facing camera.

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