British Airways investigating data breach from 380000 card payments -IAG

10 September, 2018, 13:00 | Author: Corey Lynch
  • British Airways has admitted hackers spent more than two weeks accessing data online resulting in a risk to passengers

"We recommend that you contact your bank or credit card provider and follow their recommended advice".

The British Airways website and mobile application have suffered a breach of customers' personal and financial data from around 380,000 card payments, the carrier's parent International Airlines Group said on Thursday.

The airline says it is addressing the breach as a matter of urgency and says the stolen data did not include travel or passport details.

Customers who bought tickets from British Airways in the past few weeks may have had their personal information stolen, the airline said on Thursday.

The breach has been resolved and the BA website is up and running. "We take the protection of our customers' data very seriously". It had notified police and relevant authorities.

Future bookings will not be affected, BA said.

Some customers have complained of having to cancel cards as a result of the breach.




The Royal Bank of Canada said it has not yet seen any impact on its credit card customers.

"There was a very sophisticated, malicious criminal attack on our website. We discovered that something had happened, and immediately we began to work", he said.

Will I have to get a new card?

Customers are being advised that should they be concerned about potentially being at risk, then they should consider changing their online passwords, monitor bank and other online accounts and be wary that fraudsters may refer to the breach in scam emails.

"We are deeply sorry for the disruption that this criminal activity has caused", the airline said.

British Airways experienced an IT-related crisis in May a year ago when roughly 75,000 passengers were stranded after the airline cancelled more than 700 flights over three days because of system problems.

Britain's National Crime Agency says it is investigating.

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