Some iPhone X Units Have Faulty Touch Screens, Apple Says

12 November, 2018, 10:37 | Author: Camille Rivera
  • A working iPhone X display                  Sarah Tew  CNET

On Friday, Apple announced that two of its products - the iPhone X and the 13-inch MacBook Pro (non Touch Bar) - have known hardware issues. Previously, Amazon sold only older model iPhones.

MORE: iPhone Buying Guide: Which Apple Phone Is Right for You?

Apple-authorized resellers will supply most of the stock to Amazon - non-approved sellers can no longer send Apple products to Amazon warehouses from December 1 and must file with Amazon to have any warehoused Apple inventory returned after January 4.

Two of Apple's most popular products over the past year could be subject to some rather nasty malfunctions according to the company.

Amazon will start selling these Apple products beginning in the next few weeks in the U.S., U.K., France, Germany, Italy, Spain, Japan and India. Today Amazon sells the Apple TV with no issues.

The company said it only affects the original iPhone X, which has been superseded by the iPhone XS and XR released this autumn.




Now Apple has announced that customers can have a free screen replacement, with customers who have already paid for the fix able to request a refund. Amazon has blocked the sale of Google devices like the Chromecast that compete with its own smart speakers and streaming devices.

Amazon dominates online retail in the United States, dwarfing even its closest competitors.

In coming weeks, Amazon will start offering the latest editions of Apple's iPhone, iPad and other devices like Beats headphones in these markets.

The lineup will include the Apple Watch but not the Apple HomePod, a high-end alternative to Amazon's voice-controlled Echo device.

"Amazon is constantly working to enhance the customer experience, and one of the ways we do this is by increasing selection of the products we know customers want", Amazon said in a statement about the change.

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