CenturyLink says internet will be restored soon

29 December, 2018, 12:57 | Author: Camille Rivera
  • Other CenturyLink outages affecting Arizona customers, agencies abc15.com staff 11:57 AM, Dec 27, 2018

CenturyLink customers have been experiencing outages since early Thursday.

Several Boise customers told the Statesman Friday morning that their service has been restored, including an employee of the Idaho Department of Labor.

The Massachusetts State Police posted online Friday morning that the outage was resolved and services were up and running again.

A timeline for restoration of CenturyLink phone and internet services was not given nor was the amount of users impacted by the outages.

It was not immediately known how many emergency calls did not go through.

The widespread Internet outage for CenturyLink customers continued into midmorning Friday as the company's engineers raced to fix a network element that disrupted many of its telecommunications services nationally.

Pai instructed the Public Safety and Homeland Security Bureau to investigate the cause and impact of the CenturyLink outage, specifically looking into the effect it had on other telecom providers' 911 service.

Investigation: Federal Communications Commission Chairman Ajit Pai said Friday that the agency's staff will investigate the matter, according to The Washington Post.

Parts of Washington, Idaho, Arizona, Missouri, Wyoming, Texas, Massachusetts and Louisiana were affected. "The CenturyLink service outage is therefore completely unacceptable, and its breadth and duration are particularly troubling". Whether you're in a vehicle crash, a burning building, or facing a serious medical problem, the last thing you want to hear when you dial "911" is a busy signal.

Residential customers have also tweeted some harsh words, mostly about the lack of updates and customer service from CenturyLink.

There were reports of ATM machines not working in Idaho and Montana. CRESA said it pushed information about reaching 911 through "all other methods" before sending a message through its Emergency Alert System and Wireless Emergency Alerts systems Thursday evening.



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