O2 network BACK UP and running after 24hr service BLACKOUT

07 December, 2018, 11:27 | Author: Camille Rivera
  • O2 data not working as company has network issues

Earlier on Thursday, O2 had said the data network outage was the result of a "global software issue".

The O2 mobile network has suffered a major outage this morning, with the company's data network going down globally, although O2 subscribers could still make calls.

While the expired certificate was present in software used by O2 and its parent Telefonica, the outage also rolled downstream to the likes of GiffGaff, Sky Mobile, TalkTalk, Lyca, and Tesco Mobile, who rely on O2's network for their services. Unfortunately, things snowballed from there, and now millions of O2 customers throughout the United Kingdom have little-to-no mobile data at all, via the BBC.

The outage kicked off around 4.45am this morning, with services that rely on O2's network also suffering as a effect. In Japan, the firm suggests 3G networks kicked in to partly compensate for the 4G issues, though the same could not be said for the UK.

Thousands of O2 customers have not been able to get online on Thursday morning following a technical fault with the network.

The issue has left many customers inconvenienced.

"The faulty software that has caused these issues is being decommissioned and we apologise not only to our customers but also to their customers", Ekholm said. "We fully appreciate it's been a poor experience and we are really sorry".

Swedish telecoms equipment Ericson, which is reported to be responsible for the outage, said: "We are aware of the issue and are working together with our customers to solve it as soon as possible".

Ofcom say that depending on the circumstances, it may be appropriate for your provider to offer you some money back while repairs are being carried out.

In cases where you have been without service for some time, you may also have the right to leave the contract without penalty.



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